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TOUGHENED GLASS SAFETY

⚠ CHECKING FOR DAMAGES BEFORE HANDLING

You must inspect the glass before handling to check for any damage that may have occurred in transit, such as scratches, dents or chips. If you find any visible damage, please report it to us immediately.

⚠ HANDLING WITH CARE

You must handle the glass with extreme care and caution at all times, being careful to avoid any contact with hard surfaces or objects, as the slightest nick on the edge of the glass may cause it to shatter. If you need to place the glass down for any reason before installation, avoid hard surfaces such as concrete - instead support the glass with a wooden rest or dust sheet.

⚠ Protective gloves and eye protection are to be worn at all times when carrying or handling the glass.

For large glass sheets, please make sure an appropriate number of bodies are on site to safely lift the glass.

ALTERING THE GLASS

Do not attempt cut, drill, shape or alter the glass under any circumstances. The glass we supply is ready to be installed. After the manufacturing process, toughened glass cannot be cut without shattering.

INSTALLATION NOTES

BELOW ONLY APPLICABLE YOU HAVE PURCHASED WITH OUR STAINLESS STEEL POSTS.

Recommended items for installation:

6mm Allen key, 4mm Allen key. 2x 100mm wooden blocks

Confirm your measurements

Confirm the measurements of your system and distance required between each post.
Use masking tape to mark where the posts will be and marker pen to mark where the holes will be drilled.
Do not fix the posts until you have verified the measurements will work with the glass sizes ordered.

Base plate fixings required

The posts must be fixed into a solid, level foundation.

Fixings for the base plate are not included and will need to be purchased separately. The type you need we depend on your foundation. We recommend the following:

CONCRETE, BRICK*	M10 x 80mm / 100mm Floor Anchor Fixings Alternatively, you can use a threaded bar + resin. Drilling of pilot holes is advised.
WOOD, TIMBER*	M10 x 80mm / 100mm Coach Screws Drilling of pilot holes is advised.
METAL*	M10 x 50mm bolts with locking washers Drill and tap required.
Number of fixings required for each post:		4

*These fixtures are provided as a guide and may not be suitable for every application.

Installing the glass infills

The clamps, rubbers, and screw caps will be included in the same package as the posts.

⚠ You must not use power tools to untighten or tighten the clamps.

Disclaimer: It is the client's responsibility to ensure that balustrade glass and/or accessories are installed safely and in accordance with relevant planning, building and safety regulations.

WARRANTY AND RETURNS

All Balustrade Glass is covered by 5 Year Warranty for material & manufacturing defects unless otherwise stated at time of order.

The warranty covers replacement of parts only and is subject to the following conditions:

Glass must be handled, stored and installed in line with our installation notes and in accordance with relevant safety and building regulations.
Glass is not to be altered, shaped or cut in any form once
Accidental damage and minor imperfections such as scratches are not
Faults caused by improper upkeep or maintenance are not covered. System should be cleaned regularly with warm water mixed with soap only. Do not clean with products that contain abrasive

All Balustrade Stainless Steel Accessories are covered by 3 Year Warranty for material & manufacturing defects unless otherwise stated at time of order.

The warranty covers replacement of parts only and is subject to the following conditions:

If you live within close proximity to the sea we reserve the right to refuse any warranty claims if we feel the system hasn’t been maintained to acceptable standards. You should clean the system on an increased basis if you live in this zone. See stainless steel maintenance documentation.
Faults caused by improper upkeep or maintenance are not covered. System should be cleaned regularly with warm water mixed with soap only. Do not clean with products that contain abrasive
Accidental damage and imperfections such as scratches are not

Damaged on Delivery / Wrong item sent / Defective / Non-Delivery

If the item is defective, damaged or if you receive the wrong product you must contact us within 24 hours of delivery. Please document any faults with photos. It is our responsibility to get the item(s) delivered to the customer's stated address in good condition and we will cover the costs and replacement for any non-delivery or issues caused by the carrier.

Refunds for Unwanted Items or Customer Error - 14 days

All products have a 14-day return policy, which means you have 14 days after receiving the item to request a return.

If you are returning the item(s) because they are unwanted, you will be liable for the return costs.

To be eligible for a refund, the item must be in the same condition as received. Items sent back to us without first requesting a return will not be accepted.

After 14 days, unwanted items can be returned at our discretion.

Returns for Bespoke Made-To-Order Glass (sizes not sold in our standard sizes)

For bespoke and custom glass orders we are unable to offer returns, refunds or exchanges as these are made-to-order.